The role of the Global ATM Tool Infrastructure Support is to provide technical and operational assistance for ATM monitoring tools. This includes both production support (resolving trouble tickets to support daily business operations) and minor system enhancement requests (automation scripting changes, messages, etc.). The ATM Infrastructure Tool Support will partner with Operations, other IT groups, and the other support staff to troubleshoot, diagnose and resolve production & UAT problems.

Job Responsibilities:
Provide coverage for the following:

• Review and create scripts for SQL & Oracle DB & Gather necessary data / examples to diagnose problem
• When appropriate, open and manage vendor support requests
• Develop or determine problem resolution
• Test resolution on development system
• Obtain operational approval of test results and implementation plan
• Follow Citi IT change implementation requirements
• Participate in required conference calls for severity 1/2 issues
• Ensure prompt resolution and SLA compliance
• Implement minor system enhancement requests
• Assess deliverables, identify critical paths and dependencies
• Estimate time and cost requirements
• Establish development plan, schedule, and risk / contingency plans
• Test any system changes in development environment prior to implementation
• Coordinate scheduling and implementation of request solution
• Follow Citi IT change implementation requirements
• Communicate request status to the internal Citi customers
• Document timely status updates on assigned trouble tickets and maintenance requests

Qualifications

• 1+ years’ experience in SQL and PL/SQL scripting and debugging
• Windows Server
• Monitoring Tools
• Network Protocols
• Experience of working on production, high availability systems
• Experience in production troubleshooting and capacity planning
• Trouble ticketing systems
• Internet/Browsers

Microsoft Office Suite (i.e., Word, Excel, Outlook)

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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