Applications Support Senior Analyst - AVP

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

What We do / The Team:

This is a global team that supports production system for Citi’s Trade and Working Capital division under Services business. We provide technical and business support for users of Citi Trade and Working Capital applications that includes providing quick resolutions to application issues, driving stability, efficiency and effectiveness improvements to help Citi succeed.

Role Overview/What will you do:

• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.

• Start of day checks, continuous monitoring, and regional handover.

• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.

• Reviews and develops application contingency planning to ensure availability to users.

• Participate in application releases, from development, testing and deployment into production.

• Act as a liaison between users/traders, interfacing internal technology groups and vendors. Acts as SME to senior stakeholders and /or other team members.

• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.

• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information. Has the ability to operate with a limited level of direct supervision.

Key Skills and Experience required

• Bachelor’s/University degree or equivalent experience.

• 7-8 years of experience in an Application Support role.

• Strong in Oracle SQL and Linux.

• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.

• Ability to drive production incident with multiple stakeholders.

• Willingness/ability to learn new things and ability to adjust quickly to changes and re-prioritization.

Any Beneficial / Nice to have skills and experience:

• Good understanding of MongoDB, ELK Kibana, Microservices, Kafka.

• Good understanding of PL/SQL.

• Demonstrated analytical skills.

• Knowledge / experience of problem management tools.

• Issue tracking and reporting using tools.

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

#LI-BH1

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