The Project Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Manages a large multi-faceted project/account/campaign or multiple projects at the same time.
• Owns project goals leveraging expertise to inspire a sense of shared purpose within the project team.
• Organizes new challenges and drive business results.
• Uses best practice PMO methodology to create a project plan to fit the stakeholders/customers’ needs and deliver within budget on desired outcomes.
• Drives end results of the project as a representative of the business.
• Works closely with the Customer, Sales Team, Engineering and Manufacturing to define a project scope and objectives for project members.
• Prepares, maintains, and submits clear and concise activity/progress reports and time recording/management reports.
• Assesses project risk potentials and discover potential problems before they occur.
• Applies a proactive approach in routinely tracking the project participant progress against project goals.
• Defines, teaches, and enforces the use of good project management practices such as techniques in resolving complex, interdependent activities into tasks and sub-tasks that are documented, monitored and controlled.
• Identifies and where required amends the approach to the context and constraints of each project.
• Constantly improving their own and their teams' skills through lessons-learned reviews at project completion.
• Possess the knowledge, skills and experience to be able to recognize when problems surface or potential problems are looming.
• Articulates problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed.
• Promotes partner involvement through effectively communicating project status upward and to the Client.
• Applies lessons learned from recent projects to future projects.
• Communicates to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues.
• Proactively follows escalation and change control processes.
• Owns all management reports on a given engagement.
• Promotes good working relationships across a project, cultivating the people skills needed to develop trust and communication among all of a project's stakeholders: its sponsors, those who will make use of the project's results, those who command the resources needed, and the project team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of project management experience – preferably from a mortgage or financial services environment
• PMP certification strongly preferred, Six Sigma a plus.
• Ability to develop project plans, manage individual deadlines and goals.
• Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.
• Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
• Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk.
• Manage client expectations, anticipates operational and tactical risks and tracks them; clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required.
• Proficient in MS Office applications, MS Project, VISIO, Adobe Acrobat Professional.
• Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars.

Education:

• Bachelor’s/University degree, Master’s degree preferred

Job Description

• Citi's Treasury and Trade Solutions (TTS) Onboarding offers the industry's most

comprehensive suite of treasury and trade solutions including cash management,

payments, receivables, liquidity management and investment services, working

capital solutions, commercial card programs, trade finance and services.

• The Onboarding team is responsible for onboarding clients onto Citi Services TTS offering across different regions.
• The Onboarding Transformation organization is a key stakeholder in the product

launch process, working in partnership with Product organizations to design a

streamlined client onboarding process that aligns with our onboarding design

principals: Fast, Digital, Simple and Innovative.

• As Transformation Program Lead, you will have the opportunity to manage the onboarding readiness for new Product launches and enhancements,

lead onboarding process improvements and maintain onboarding readiness materials. You will also collaborate with Product, Onboarding operations,

service teams and senior stakeholders to drive successful program outcomes.

Key Responsibilities:

• Responsible for transformation of the processes and capabilities to instil global standard for consistent client experience and optimal business process
• Facilitate meetings with partners to understand change pipelines and liaise with technology to analyse and proactively seek process

improvements through automation.

• Evaluate new product launch and enhancement initiatives ensuring alignment with organization automation and control strategy.
• Assess onboarding and operational risks, demonstrating consideration for the firm's reputation and safeguarding clients and assets,

driving compliance with applicable laws, rules, regulations and adhering to policy.

• Create and maintain Onboarding materials with relevant stakeholders driving defined design principles and best practices.
• Adoption management - drive awareness to Onboarding teams globally and define KPIs defining success.
• Project / Program Governance / Risk Reporting & Remediation Oversight, partnering with Product & Tech stakeholders.
• Partner with senior business leaders and a widely distributed global community to define and implement solutions
• Define and drive training for new product launches and enhancements.

Knowledge & Experience:

• Knowledge of Payments and Receivable products and overall understanding of customer’s banking needs.
• Proven track record delivering complex technology, change management & process re-engineering programs and business analysis
• Project or Program Management skills
• Ability to leverage organizational network to deliver material results.
• Excellent interpersonal & communication skills.
• Strong partnership orientation – proven ability to overcome challenges with partners

collaboratively & hold partners/colleagues to account for accurate delivery.

• Flexibility – ability to manage a large & varying workload (i.e., volume, complexity & composition)
• Strong Risk and Control awareness and analytical approach
• Results orientation, strong execution skills
• Attention to detail & diligence
• Highly energetic & positive with a proven ability to work independently (self-starter).

Qualifications

• 5+ years’ experience in related field
• Project Management Certification (PMI)- Desired
• Process Re-engineering (Lean Six Sigma)- Desired
• Bachelors/University degree
• Proficient in Spanish- Desired

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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