Senior Optimization Event Management Infrastructure Monitoring Lead - Netcool BigPanda - Vice President
Citi
Administration, Other Engineering
Irving, TX, USA · O'Fallon, MO, USA · New York, NY, USA
Senior Optimization Event Management Infrastructure Monitoring Lead - Netcool BigPanda – Vice President
Job Req Id:
26956600
Location(s):
Chennai, Tamil Nadu, India
Job Type:
Hybrid
Posted:
May. 05, 2026
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Job Overview
Job Title: Lead - Senior Optimization Event Management Infrastructure Monitoring Lead - Netcool BigPanda – Vice President
Position Information
- Job Title: Lead – Incident Optimization & Observability Strategy
- Job Level: C-13
- Department: Foundational Services - Production Operations
- Location: Chennai, India
Position Summary
This role is responsible for driving enterprise-level improvements in monitoring effectiveness by defining optimization strategies, improving signal quality, and leading cross-functional initiatives for incident reduction.
This role requires a strong understanding of how diverse monitoring domains operate within production environments and ownership in shaping how monitoring and alerting functions evolve.
Key Responsibilities
- Own and drive enterprise-wide initiatives for improving monitoring effectiveness and reducing alert noise
- Define standards and approach for alert optimization across multiple monitoring domains
- Establish a consistent view of how events are generated across infrastructure, application, batch, network, and mainframe environments
- Drive alignment across teams to improve monitoring quality and eliminate redundant or low-value alerts
- Identify systemic gaps in monitoring design and lead long-term improvements
- Leverage data insights and AI-driven approaches to enhance event correlation and signal quality
- Mentor and guide teams in building a strong optimization and observability mindset
Required Qualifications
- 10–16+ years in monitoring, event management, or production environments
- Proven experience in driving large-scale improvements in monitoring effectiveness or incident reduction
- Strong exposure to multi-domain monitoring ecosystems (infra, app, batch, network, mainframe)
- Ability to translate monitoring insights into enterprise-level improvements
- Demonstrated leadership in driving cross-functional initiatives
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Infrastructure------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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