Job Title Head of Private Bank United Kingdom (UK) Platform - Service Executive Team Lead

Location London

Corporate Title Vice President

The Service Executive Team (SET) as part of the Private Bank Chief Operating Office (COO) acts as the centre of excellence for all client related support for the Private Bank Front Office.

You will be responsible for leading a team to provide front-to-back process and operational support across all products and services. The SET team liaises with and supports the Front Office with client related activities through their strong understanding of the roles, responsibilities and processes that are pertinent to the client’s interaction with the Private Bank.

In addition, SET works to ensure adherence to applicable internal policies and external legal/regulatory frameworks. SET also maintain working relationships with origination, trading, client services, operations product and other Deutsche Bank jurisdictions to gather information, direct client enquiries, resolve client issues and continuously look to improve processes and efficiency. You will also support the COO.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Managing a team of colleagues to provide general support to Relationship Managers (RMs) and Client Service Executives (CSEs) in their day-to-day responsibilities, liaising with operations, lending, payments, investments, deposits and Client Lifecycle Management (CLM) and other product and services functions
• Leading the resolution of client inquiries in a timely and professional manner through effective interaction with relevant internal stakeholders
• Upholding the highest conduct, control and regulatory standards to ensure all regulatory and compliance policies and procedures are met to mitigate risks and ensure that the Bank is fully protected
• Generating efficiency drives and creating capacity across the UK booking centre
• Creation and embedding of Front Office front-to-back policy and processes, fully documented and supervised
• Ensure up to date training and efficiency tools exist for Front Office colleagues. Proactively identifying and streamlining processes and promoting initiatives to improve client experience and address internal deficiencies

Your skills and experience

• Good working knowledge of Wealth Management products, platforms, services, processes, and regulatory environment
• Demonstrable track record in Financial Services, preferably in Private Banking/Wealth Management
• Demonstrable leadership skills
• Excellent organisational skills with project management experience
• Effective communicator
• Experience in using Avaloq, Salesforce and Microsoft Products

How we’ll support you

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A range of flexible benefits that you can tailor to suit your needs
• We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (for example, screen readers, assistive hearing devices, adapted keyboards)

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to have been named in The Times Top 50 Employers for Gender Equality 2024 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.