Job Title Problem Manager

Location Birmingham

Corporate Title AVP

You will be joining Deutsche Bank’s Central Problem Management team in EMEA, helping to drive the stability of the Production Environment in the Bank. The goal is to minimize the adverse impact of incidents and problems caused by error in the IT infrastructure to prevent reoccurrence by identifying and eliminating the root causes. The role ensures that the known errors and workarounds are documented and communicated effectively. You will engage and partner with various technology groups to drive root cause analysis and remediation.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Managing the full lifecycle of the problem management process, supporting with root cause analysis activities to successfully identifying root causes of problems
• Creating comprehensive, technical problem reports, as the basis for your investigation
• Developing and implementing proactive problem management initiatives to prevent future incidents
• Collaborating with incident, change and configuration management teams to ensure alignment
• Ensuring that the correct subject matter experts are assigned tasks and that appropriate due dates are assigned
• Ensuring that you are complying with the working instructions and the Key Operating Procedures for the problem management process

Your skills and experience

• Problem Management and ITIL experience preferred
• Strong analytical skills, problem-solving skills, and ability to work under pressure and manage multiple priorities
• Good understanding of infrastructure and application technologies
• Clear communication skills (both written and verbal)
• Ability to work in a complex technical environment at the application and infrastructure level.
• Working knowledge of Service Now

How we’ll support you

• Training and development to help you excel in your career

• Flexible working to assist you balance your personal priorities

• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)

Please note the expected salary for some roles may be below the minimum level requirements to support candidates who require a Skilled Worker visa to work in the UK. Should you already have a Skilled Worker visa and are identified for a role, we can discuss and support you with the process

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to have been named in The Times Top 50 Employers for Gender Equality 2024 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.