Job Title Trade Desktop Support Engineer

Location London

Corporate Title Analyst

As a Direct Support Analyst, you will be central to Deutsche Bank’s front-office operations, providing hands-on support for Trader voice systems, desktop infrastructure, and end-user computing. This role suits candidates searching for “trading floor support jobs,” “end user services analyst,” or “IT support roles in banking.”

You will join the UK Direct Support team, part of the Global Technology Infrastructure (GTI) division, where your work directly impacts the performance and reliability of critical trading systems. Collaborating with global teams, you will resolve complex incidents and drive service improvements.

In this role, you will take ownership of technical issues, build strong relationships with front-office stakeholders, and help shape the future of Direct Support services at Deutsche Bank.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Assist with incident and service request handling via ServiceNow in an ITIL-aligned environment, working Monday–Friday on a shift basis (7am–7pm)
• Support live trading operations by helping troubleshoot urgent issues and escalating where needed
• Provide technical support for Microsoft technologies (Windows 10/11, Office 365), market data platforms (Bloomberg, Eikon), and internal applications
• Help troubleshoot across networks, Java, SQL, Excel, VBA, and Microsoft Endpoint Manager
• Participate in hardware/software installations, upgrades, and IMAC activities (e.g. workstations, printers, phones)
• Monitor key business desks and assist with mobile device support (Android/iOS)

Your skills and experience

• Good technical knowledge of Windows 10/11, Mac OS, iOS, Android, Microsoft 365, and common desktop hardware
• Exposure to virtualized desktops (VDI), Microsoft Endpoint Manager, and scripting tools like PowerShell
• Understanding networks and experience with user/device management tools; scripting or trader voice support is a plus
• Experience in desktop support within a corporate setting; financial services experience is beneficial
• Strong communication and troubleshooting skills; familiar with ITIL practices and able to work under pressure
• Relevant IT qualifications or degree (e.g. Microsoft certifications); must be available for on-site shift work (7am–7pm, Monday–Friday) with occasional weekend support. Hybrid working is not applicable

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to have been named The Times Top 50 Employers for Gender Equality 2025 for six consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.

If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on adjustmentsconcierge@db.com to discuss how we can best support you. Alternatively, you can share your phone number, and a member of the team will be happy to call you to talk through your specific requirements.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.