Job Title Trade Desktop Support Engineer

Location London

Corporate Title Associate

As a Direct Support Analyst, you will be central to Deutsche Bank’s front-office operations, providing hands-on support for Trader voice systems, desktop infrastructure, and end-user computing. This role suits candidates searching for “trading floor support jobs,” “end user services analyst,” or “IT support roles in banking.”

You will join the UK Direct Support team, part of the Global Technology Infrastructure (GTI) division, where your work directly impacts the performance and reliability of critical trading systems. Collaborating with global teams, you’ll resolve complex incidents and drive service improvements.

In this role, you will take ownership of technical issues, build strong relationships with front-office stakeholders, and help shape the future of Direct Support services at Deutsche Bank.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Provide high-impact support for live trading environments, including emergency troubleshooting, escalation, and communication with users and technical teams
• Deliver expert support for Microsoft technologies (Windows 10/11, Office 365), market data platforms (Bloomberg, Eikon), and in-house applications
• Troubleshoot and support across a range of technologies including networks, Java, SQL, Excel, VBA, Microsoft Endpoint Manager, and bespoke systems
• Manage hardware/software deployments, upgrades, and IMAC activities including installation and decommissioning of workstations, printers, phones, and dealer boards
• Proactively monitor key business desks, activate and support mobile devices (Android/iOS), and collaborate with tech teams to resolve issues and analyse root causes

Your skills and experience

• Strong technical proficiency in Windows 10/11, Mac OS, iOS, Android, Microsoft 365 Apps, workstation hardware, printers, thin clients, and mobile devices
• Experience supporting virtualised desktops (VDI), Microsoft Endpoint Manager, PowerShell scripting, and troubleshooting complex applications and hardware configurations
• Solid understanding of networks and industry-standard tools for user and endpoint management; beneficial experience with trader voice equipment and scripting (PowerShell, Python)
• Proven background in End User Computing support within corporate environments—ideally investment banking, hedge funds, or brokerage firms
• Excellent client-facing and troubleshooting skills, with the ability to work under pressure and meet tight deadlines; familiarity with ITIL practices and basic project management
• Relevant industry-standard IT qualifications (e.g. Microsoft certifications) and willingness to work on-site in a shift pattern (7am–7pm, Monday–Friday) with occasional weekend support; hybrid working not applicable for this role

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to have been named The Times Top 50 Employers for Gender Equality 2025 for six consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.

If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on adjustmentsconcierge@db.com to discuss how we can best support you. Alternatively, you can share your phone number, and a member of the team will be happy to call you to talk through your specific requirements.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.