Job Description:

Job Title Know Your Client Case Manager

Corporate Title Associate

Location Jacksonville, FL

Overview

As a Case Manager, you will manage and coordinate Know Your Client (KYC) due diligence activities for new and existing client relationships, ensuring adherence to internal KYC policies, Key Operating Standards (KOS), and external regulatory requirements. You will manage the client adoption and onboarding process in partnership with Due Diligence (DD) analysts in compliance with global and local regulations. You will leverage internal and external systems and tools to gather and assess client information and support risk-based evaluations aligned with the intended nature of business, purpose of the relationship, and source of funds. This is a client-facing role in which you will manage desk priorities and oversee KYC activities for the Bank’s Periodic Reviews, Event-Driven Reviews, and New Client Onboarding in close partnership with the respective accountable client owners.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gifts and volunteer programs

What You’ll Do

• You will manage the client adoption and onboarding process in partnership with DD analysts, ensuring compliance with global and local regulations and jurisdictions, as well as the Firm’s KYC Policy and Key Operating Standard

• You will use internal and external systems and tools to gather information and conduct risk-based assessments of clients, including identification, plausibility, validation, and verification of client information in accordance with the intended nature of business, purpose of the relationship, and source of funds

• You will conduct client outreach in support of KYC operations, ensuring compliance with global and local regulations and jurisdictions, as well as the Firm’s KYC Policy and Key Operating Standard, including both IDD and initiated outreach

• You will be responsible for managing the work performed to establish the acceptability of the Bank’s clients in a clear and documented manner, enabling the Bank to demonstrate that it has met its regulatory obligations

• You will collaborate with internal stakeholders to support file progress, completion, and overall quality

• You will comply with data protection requirements and client confidentiality restrictions

Skills You’ll Need

• Moderate industry experience in KYC and understanding of Investment Banking products

• Excellent written and verbal communications skills

• Attention to detail, strong analytical and problem-solving skills

• Previous experience working with near and offshore stakeholders

• Proficient with MS Office applications and strong in Excel

Skills That Will Help You Excel

• Ability to communicate clear and concise requirements with clients and key stakeholders; translating complex policy requirements into simple and easy to understand terms

• Build and maintain strong working relationships with client onboarding Directors, Team Leads, Lines of Business, Operations, Audit, Compliance, and Technology to ensure consistent quality delivery

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville is $48,000 to $74,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authenti­cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life

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We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to view Deutsche Bank’s Equal Opportunity Policy Statement and the following notices: EEOC Know Your Rights; Employee Rights and Responsibilities under the Family and Medical Leave Act; and Employee Polygraph Protection Act.