Job Title Direct Support Trade Floor (Investment Bank)

Location London

Corporate Title Associate

You will be part of a highly motivated, technically strong Trade Floor Support team providing dedicated desktop support to demanding front office users working across multiple products – not limited to FX, Debt, Emerging Markets and Corporate Finance.

You will be directly involved in supporting all front office technology, projects and have a responsibility for maintaining on prem remote racked based compute solution as well as the Disaster Recovery site. You will have exposure to innovative technologies and products in a transformational environment. Working alongside experts in engineering, product, and the wider End user Computing team.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Maintaining a high degree of customer service for all support queries and adhere to all service management principles (ITIL based environment)
• Understanding of Remote technologies (Citrix). Mixture of virtual and physical end points; Design and procedure writing skills to aid Global teams.
• Technical leader for the support team who can develop and mentor junior talent
• Prioritising and executing service requests. Making sure that assignments are scheduled and completed in a timely manner; Assisting with upgrades and deployment of new products - software and hardware
• Performing ticket analysis to identify common issues and trends. Recommending corrective actions to eradicate underlying root causes. Engaging with Desktop and Windows engineering, IT service management, and other teams to design and implement remedial plans
• Participating in ad hoc weekend working and the team on-call rota as required

Your skills and experience

• Solid trade floor desktop support
• Experience in managing high impacting incidents as well as pro-active problem management
• In-depth knowledge of Windows 10/Office 365 suite of products, particularly Excel and Outlook, as well as plugins
• In-depth knowledge of Market Data/Trading/Execution platforms
• Excellent client facing skills, face to face or via phone/chat/email
• Experience in managing and supporting VOIP phones, turrets, and mobile devices

How we’ll support you

• Training and development to help you excel in your career
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to be named in The Times Top 50 Employers for Gender Equality and has been awarded a Gold Award from Stonewall and named in their Top 100 Employers.

If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on adjustmentsconcierge@db.com to discuss.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.