Our Workforce Planning team is responsible for optimising workforce utilisation and resource allocation within the Banking and Financial Services contact centre to ensure smooth operations and excellent customer service. Our team collaborates with a range of stakeholders, to forecast workload, create staffing schedules, monitor performance metrics, drive continuous improvement whilst being immersed in a workplace culture built upon driving efficiency and innovation.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.