Trade Support Engineer

Macquarie Group
Macquarie Group

Customer Service

Posted on Jul 9, 2026
Our Commodities and Global Markets eTrading and Trade Capture Production Assurance team supports critical trading platforms that help drive business outcomes across foreign exchange and commodities markets. Our team works in a collaborative, fast-paced environment where technology, trading and innovation come together to deliver reliable services for our users and clients.
We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

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As an Application Support Engineer, you will help maintain the stability, performance and reliability of business-critical foreign exchange and commodities trading platforms. You will work closely with trading, operations and engineering teams to resolve issues, improve platform resilience, and enhance monitoring, alerting and automation capabilities. You will have the opportunity to support an exceptional user experience while driving continuous improvements in operational efficiency.

What you offer

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  • 5+ years’ of experience in application or production support within financial markets, with an understanding of foreign exchange and/or commodities trading workflows.
  • Experience supporting cloud-hosted applications in AWS, Linux or Unix environments, SQL databases, and monitoring and observability tools.
  • Ability to troubleshoot and resolve complex production issues across APIs, electronic trading platforms, FIX connectivity and distributed systems.
  • Strong analytical, communication and stakeholder management skills, with the ability to work effectively in a fast-paced environment.
  • Experience developing or enhancing monitoring, alerting, automation and support tools to proactively identify, prevent and resolve production incidents.
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

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At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:
  • 1 wellbeing leave day per year and a minimum of 25 days of annual leave
  • 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
  • 2 days of paid volunteer leave and donation matching
  • Benefits and initiatives to support your physical, mental and financial wellbeing such as medical, prescription drug, dental, and vision insurance; health savings account and dependent day care savings account; life insurance, disability, and other insurance plans; 401(k) and short/long term disability
  • Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
  • Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
  • Recognition and service awards
  • Hybrid and flexible working arrangements, dependent on role
  • Reimbursement for work from home equipment

About Technology

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Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.

Empowering all kinds of bright and driven people

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We are committed to providing an inclusive environment for all that values and respects different experiences, skillsets and perspectives. Macquarie provides access to opportunities for all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable accommodation to individuals who may need support during the recruitment process and employment. If you require an accommodation, please let us know during the application process.
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