Morgan Stanley is a global financial services leader with three core businesses - Institutional Securities, Wealth Management, and Investment Management. Morgan Stanley Wealth Management (“MSWM”) is a market leader in delivering comprehensive financial planning advice and related services, including investment management, brokerage, lending, deposits, and cash management through our network of 17,000 Financial Advisors, E*TRADE for self-directed investors, and to employers and their employees through Morgan Stanley at Work.

MSWM’s Private Banking Group (“PBG”) offers a variety of lending, deposit, and cash management solutions such as securities-based loans, home loans, and cash management accounts. PBG is responsible for developing, launching, and managing innovative banking and lending services tailored for Wealth Management clients through its US Bank entities: Morgan Stanley Private Bank, National Association (“MSPBNA”) and Morgan Stanley Bank, N.A. (“MSBNA”).

High Net Worth Lending (“HNW Lending”) within the PBG is focused on managing, developing, and growing the Securities Based Lending (“SBL”) business within Morgan Stanley. SBL provides MSWM clients with liquidity solutions by allowing clients to borrow against the value of eligible collateral held in their MSWM account. SBL encompasses liquidity access line (“LAL”), Express Credit Line (“ECL”) and Margin products.

We are seeking a high potential SBL transaction pipeline specialist to provide direct support to Private Bankers, Financial Advisors and Service Processionals . The candidate will develop the skills and partnerships required to efficiently escalate an SBL loan application or maintenance item from receipt through to loan funding. Team members coordinate and support transactions across all stakeholders in the process (e.g., Sales, Operations, Legal, Credit, AML, etc.) and are primarily responsible for transactions with (1) urgent funding needs (2) loan payoffs associated with FA and client recruits (3) service recovery items received from Sales and internal partners. In addition, the team works closely with product managers to provide feedback on challenges faced by our Sales and internal partners and recommend product enhancements. The role requires an understanding of both bank and broker dealer SBL product offerings.

In addition to being a pipeline specialist, this role also includes reporting and data management responsibilities, with an expected split of 50/50 for responsibilities, depending on escalation volume and business needs.

Primary Responsibilities:

• Provide best in class service and support to Private Bankers, Financial Advisors, and Service Professionals.
• Gain confidence of the Firm partners and become Subject Matter Expert (SME) in SBL transactions and process flows.
• Manage escalated SBL applications and maintenance requests across all stakeholders in the process to ensure completion and on time loan disbursement.
• Partner with PBG Sales & MSWM to identify and support recruit advisors and their clients.
• Develop and deliver SBL training content and material for presentations to Sales partners.
• Ensure an exceptional experience by providing feedback to product managers on potential product and service enhancements.
• Use data to analyze business trends, create reports, presentations, and other materials for management.
• Assist with various projects and reporting as required by management including detailed presentations outlining the team’s performance, strategy, and initiatives.
• Take ownership of team metric reporting, generated using Excel, PowerPoint, and Tableau, sourcing data from SharePoint and Apache Impala SQL databases. Design and maintain team SharePoint sites including data access and data quality controls.
• Analyze Outlook volumes and response times.
• Generate prioritized lists of escalations that need Enhanced Due Diligence.
• Take ownership of existing Dataiku flows and scenarios and maintain up to date knowledge of firm system updates to ensure database table schemas are not impacted or update when impacted.
• Additional responsibilities as required by management.