In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities.

This is a Software Production Management & Reliability Engineering position at Associate level which is part of the job family responsible for overseeing the production environment, ensuring the operational reliability of deployed software, and implementing strategies to optimize performance and minimize downtime.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

Systems Reliability Engineering (SRE) is a discipline focused on improving system service availability, observability, scalability, performance, and resilience across Morgan Stanley by applying sound software engineering principles and adopting the latest technology and tooling.

We are growing SRE capabilities within our Reliability & Production Engineering (RPE) organization as part of the transformation of Morgan Stanley's Technology.

What you'll do in the role:

• Working closely with engineering/development teams to design, build, and maintain systems.

• Troubleshooting issues across the entire technology stack: hardware, software, application, and network.

• Identifying and driving opportunities to improve automation for our platforms; scope and create automation for deployment, management, and visibility of our services.

• Proactively identifying and addressing systems reliability risks.

• Working alongside existing global and regional team members on a follow-the-sun basis.

• Represent the RPE organization in design reviews and operational readiness exercises for new and existing services.

• Experience in debugging, coding, and implementing in production COBOL / DB2 programs and JCL code in the IBM mainframe / TSO environment and where applicable, perform the same activities in a Linux environment.

What you'll bring to the role:

• Use experience and judgment to plan and accomplish work goals independently.

• Complete support tickets from users and respond to system job failures / alerts.

• Applicant can understand and respond to those tickets in a way that is understandable and helpful to users who are normally from outside the IT organization.

• Think quickly and carefully on their feet, independently debugging production outages and providing real-time updates on recovery status to senior managers on a group business-critical applications in a financial services firm.

• Identify process and efficiency improvement opportunities in the code and data they are responsible for, with the ability to design and code solutions to those improvement opportunities that have been identified.

• Strong verbal and written skills required to interact with global teams and customers.

• Strong problem-solving skills, analytical skills and an ability to learn rapidly on-the-job.

• Good organization and coordination skills for handling Incident/Issues effectively.

• Flexibility of work in shift and perform on-call responsibility.

• Working from office (3 days per week minimum is the current policy).

Technical skill requirements:

• Ability to debug end-to-end issues that cross between the mainframe platform and a distributed Linux environment (and vice versa).

• Expertise in SQL a must (with specific experience in DB2 a plus).

• COBOL experience.

• Knowledge of MQ / Kafka / Github / VSCode a plus.

• Knowledge of business processing flows in a financial services company desired.

We have a track record of innovation and passion for unlocking new opportunities, we help our clients raise, manage and allocate capital. We do this by offering a wide range of investment banking, securities, wealth management and asset management services.

All that we do at Morgan Stanley is driven by our five core values: do the right thing, put clients first, lead with exceptional ideas, commit to diversity and inclusion, and give back. These aren’t just beliefs, they guide the decisions we make every day, ensuring we do what's best for our clients, communities and more than 80,000 employees around the world. And at the core of our success are the people who drive it - relentless collaborators and creative thinkers who are fueled by diverse thinking and experiences.

Wherever you are in our 1,200 global offices, you’ll have the opportunity to work alongside the best and the brightest in an environment where you are empowered to achieve your full potential. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

Morgan Stanley Salt Lake has been rooted in the community since 1997 and supports the Firm’s global Wealth Management, Operations and Technology divisions. With the recent acquisitions of E*TRADE and Solium, Morgan Stanley super-charged its Wealth Management and Corporate and Institutional Solutions businesses to deliver a first-class experience for investors, traders and institutional clients and participants. Our talented teams have established strategic centers of excellence and earned multiple awards, including J.D. Power Customer Service Certification for more than 5 years. Learn more about our unmatched culture in Morgan Stanley Salt Lake. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).