What is the opportunity?

This position is responsible for US WM Operations technology strategy and initiative and solution management. The Operations Technology Strategy & Initiatives Director position provides the strategy, definition, development, delivery and support of Operations and IT technical supported solutions and services as required to establish new or enhance existing Operations processes. This position will assess and evaluate the financial, technical, operational, risk, regulatory impact and resources associated with the US WM Operation’s technology portfolio inclusive of both Operations and Business funded initiatives. This position is responsible for providing strategic recommendations, direction and partnering with Operations leadership and project sponsors to ensure the successful delivery of US WM Operation’s priority initiatives. The Operations Technology Strategy & Initiatives Director is responsible for managing Change-the-Bank (CTB)/Run-the-Bank (RTB) initiative funding and prioritization process, partnering with US Wealth Management & US Capital Markets Business Technology Initiatives (BTI) and Project Delivery Office (PDO) Teams to ensure successful technology initiative implementations, transitions to business as usual support models, and ensuring alignment with establish CTB/RTB technology governance and risk oversight models.

To be successful in this position, the incumbent will require a thorough understanding of RBC US Wealth Management’s strategic priorities, competitive advantages, and positioning within the industry to ensure optimal alignment of US WM Operations client reporting plans and priorities with those of the firm. This position interacts extensively with various business lines as well as the functional units within the firm, providing superior service support to both internal and external customers. The individual in this position is expected to be a knowledgeable senior level liaison for both Operations and RBC. Incumbent must understand regulatory and organizational risks associated with Operations technology solutions and initiatives. This position is responsible for adherence to policies, processes, procedures, standards, and appropriate regulations related to both the RBC Capital Markets Broker Dealer and NY Bank Branch. The Operations Technology Strategy & Initiatives Director will report to the Managing Director, Head of Operations Administration & Solution Services.

What will you do?

• Collaborate with US WM Operation Senior Leadership Team to understand holistic vision and distill into Operations’ technology strategic 3-year roadmap.
• Monitor industry and technology trends to incorporate industry innovation and best practices into strategic plans.
• Articulate business value, business case and desired user experience for strategic roadmap technology initiatives.
• Partner with US WM Business Technology Initiatives Team in vendor selection activities. Ensure vendor contract comprehensively covers US WM Operations requirements (i.e., service support timeframes, SLAs, measurable metrics, BCP recovery, etc.)
• Monitor regulatory trends to ensure technology portfolio and initiative execution and deliverables are in alignment with U.S. Federal and Local regulatory requirements.
• Lead, manage the US WM Operations Technology Strategy & Initiatives team to ensure overall performance meets or exceeds the established industry, regulatory and company standards for service, innovation and professionalism.

What do you need to succeed?

Must-have

• Bachelor’s degree in finance or related field
• Securities license 7 or 99 (or able to obtain license within 120 days)
• 7+ years prior securities, banking, technology industry and/or job specific related experience
• 7+ years credit operations, project management, vendor management, analysis, and/or risk control experience
• 7+ years demonstrated and sound managerial experience leading and managing a team.
• Sponsor and oversee cross-enterprise programs/projects, Programs/projects with third party vendors, Programs / projects with technical component to ensure quality delivery of initiative.
• Strong knowledge and understanding of brokerage/financial operations, vendor management, and/or technical systems experience.
• Strong Leadership, facilitation, negotiation, verbal & written communication skills to deal with senior executives.
• Proven success creating, communicating, and executing business strategy and related outcomes.

Nice-to-have

• Securities or Financial Services Industry regulatory and audit experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

Job Skills

Adaptability, Business Appraisals, Business Process Design, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organizational Change Management, Process Management

Additional Job Details

250 NICOLLET MALL:MINNEAPOLISMinneapolisUnited States of America40Full timeWEALTH MANAGEMENTRegularSalaried2024-08-232024-09-07