The Client Complaints Office is looking for a dynamic candidate to play an important role and contribute to a transformational initiative. In order to implement the changes made to the regulatory environment in which the Client Complaints Appeal Office operates, we are seeking a candidate that can bring a problem solving mindset, that can demonstrate leadership skills without having authority and that is interested in learning about change management.

The Client Complaints Office is looking for a dynamic candidate to play an important role and contribute to a transformational initiative. In order to implement the changes made to the regulatory environment in which the Client Complaints Appeal Office operates, we are seeking a candidate that can bring a problem solving mindset, that can demonstrate leadership skills without having authority and that is interested in learning about change management.

What will you do?

• Support management with initiatives including support with client correspondence templates creation/revision and procedure reviews and preparation of revision proposals
• Support management with regulatory changes/initiatives
• Provide support with data/compliance verification
• Support and reinforce targeted behaviours that contribute to RBC goals.
• Accept and successfully execute change (processes, tools) while keeping a focus on business priorities.

What do you need to succeed?

Must-have

• Bilingual (English/French). Strong written and verbal skills in both languages
• Preferably, experience in roles involving client contact and conflict resolution or change management, project management, compliance, audit or administration.
• Detail oriented and ability to work well without direct daily supervision
• Information seeking
• Comprehensive/Conceptual Thinking
• Initiative/Productivity/Action Orientation

Nice-to-have

• Organizational Awareness
• Interest in Organizational development
• Interest or experience in Alternate Dispute resolution
• Proficiency in process mapping

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work and make a difference
• Opportunities to building close relationships

Change Management, Communication, Computer Literacy, Conflict Resolution, Detail-Oriented, Interpersonal Relationships, Listening Effectively, Personal Development, Personal Initiative, Problem Solving, Taking Initiative

Additional Job Details

20 KING ST W:TORONTOTORONTOCanada37.5Full timeINTERNAL AUDITStudent/Coop (Fixed Term)Salaried2025-04-292025-05-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.