What is the opportunity?

Providing the first point of contact for all technical issues, ensuring prompt resolution and appropriate escalation when necessary. Your efforts will be vital in maintaining optimal system performance and achieving high levels of user satisfaction across RBC BlueBay.

What will you do?

• Providing 1st and 2nd line IT support and triage of all incidents and requests reported to the RBC BlueBay Service Desk.
• Exceptional communication skills across all electronic platforms and in-person.
• Diagnose and resolve hardware and software issues across all key platforms including desktop, laptops, mobile devices, Citrix, Windows, M365 and in-house applications.
• Log, respond and resolve requests and incidents. Ongoing monitoring of own ticket queue, ensuring resolution in a timely manner.
• Support the delivery of key projects and initiatives.

What do you need to succeed?

Must-have:

• Previous experience in a user facing technology support role
• Strong communication skills and proven methodical troubleshooting background.

Nice-to-have:

• Foundational IT qualifications such as those provided by Microsoft (eg. AZ-900)
• Experience of ServiceNow
• Familiarity of networking and security concepts

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible working options fully supported.

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Hardware Infrastructure, Information Technology Trends, Operational Delivery, Systems Software

Additional Job Details

100 BISHOPSGATE:LONDONLondonUnited Kingdom35Full timeWEALTH MANAGEMENTRegular2025-05-142025-05-24

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.