What is the opportunity?

You will support LOBs on process design, operational requirements and transformational work, collaborating with Banking Operations partners on process design & delivery. You will support Operations Automation/Transformation strategic initiatives to ensure Service Level Agreements (SLAs) are met and key performance indicators (KPIs) are trending in the right direction. You will support Transformation Programs led by Commercial Banking Operations/Enterprise and Innovation partners, including partners across the Private Banking and Operational landscape.

What will you do?

• Provide oversight and direction for process and productivity enhancements, problem resolution, automated solutions and the integration/implementation of Private Banking Operations strategic initiatives
• Create processes/procedures, ensuring risk/compliance adherence, communication and delivery of initiatives for Private Banking Operations
• Collaborate with key partners to understand business strategy and work on developing, communication and delivery of new products/tools/ processes to enhance productivity, generate revenue and enhance client/ employee experience
• Simplify complexity, leveraging data, policy and procedural information to provide strategic insight to senior leadership, partners and teams in the field
• Champion automation and operational process design, ensuring client focus, balanced risk tone, controls are maintained, and deficiencies are resolved, mitigating risk and upholding best in class client experience
• Implement cross-functional initiatives, ensure seamless implementation and integration of Private Banking Operations projects and initiatives - on time, on budget
• Maximize employee efficiency and productivity through transformational thinking, creating an atmosphere for high-performing teams where workload is balanced with business needs, diversity is valued, and people are treated with respect and dignity
• Ensure adherence to Legal, Compliance, AML, Privacy, Risk and Fraud requirements, accountable for internal / external audits and ensure supplier management practices awareness through Third Party Risk training

What do you need to succeed?

Must-have

• 3+ years of Project Management experience, with a solid knowledge of Agile/Lean Six Sigma methodologies
• Analytical mindset, with ability to convert data into strategic insights and generate ideas
• Ability to impact and influence, maintain strong working relationships through leadership, facilitation/negotiation
• Ability to Story Board, create and deliver executive decks and presentation
• Superior communication skills with key stakeholders
• Strong grasp of our business and ability to recommend solutions that balance short and long term operational and business needs

Nice to have

• Private Banking or financial services industry experience

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Continued career advancement opportunities
• Exposure to strong mentorship and leadership examples
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, and high-performing environment

Job Skills

Coaching Others, Communication, Confidentiality, Decision Making, Detail-Oriented, Information Capture, Process Management, Quality Management, Risk Management, Standard Operating Procedure (SOP)

Additional Job Details

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGAMISSISSAUGACanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2025-05-292025-06-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.