What is the opportunity?

As a bilingual New Business Service Representative with RBC Insurance, Individual Life and Living Benefits, you will provide excellent customer service to various stakeholders including day to day administrative activities as outlined in New Business Services administrative procedures, respond to case specific inquiries and general new business administrative inquiries. The New Business Service Representative will manage several mailboxes and coordinate and/or perform related follow up actions.

What will you do?

•Act as the primary contact for Fundamental Injury Only (IND Service Center), Mass Market (NB MM), NB OAT, and Future Income Option (FIO) mailbox

•The NB Service Rep is responsible for setting and managing client expectations, ensuring issues, questions and status inquiries are responded to promptly and accurately within defined SLA

•Provide recommendations to MGA Administrator, Account contact or Field Sales contact to assist in receiving requirements in a timely manner if applicable.

•Provide feedback and recommendations to NB Operations Manager(s) or Senior Management team identifying trends/gaps and training opportunities as it relates to the processing of the new business applications.

•Route inquires to the right place (e.g. advisor, sales support, Customer Service, Case Coordinator, NB Settlements, Vendor, OAT, LCCS, etc.)

•Process FIO approvals and complete accordingly on Ingenium, send appropriate communications via UWPro

What will you need to succeed?

•Experience in New Business administration or relative Insurance experience

•Fluently bilingual in both French and English, written and spoken, with excellent communication skills

•Excellent organizational and time management skills

•Strong attention to detail, multitasking abilities, and able to work with multiple systems

•Ability to work well with diverse team and independently

•High degree of professionalism coupled with the ability to handle pressure is a necessity.

Special Conditions

Please note you must be fluently bilingual in both French and English to apply. Only applicants fluent in both languages will be considered for this position.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

•A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

•Work in a dynamic, collaborative, progressive, and high-performing team

•Management that supports your work and progression

•All the tools, training, and team support you need to grow your career

•Flexible work/life balance options

•Access to a variety of job opportunities across businesses and geographies

•RBCI software tools to boost your productivity

RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

Computer Literacy, Critical Thinking, Customer Service, Insurance Operations, Insurance Processing, Insurance Product Knowledge, Interpersonal Interactions, Office Administration, Process Improvements, Team Player, Written Communication

Additional Job Details

50 TACOMA DR:HALIFAXHalifaxCanada37.5Full timeINSURANCERegularSalaried2025-07-252025-08-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.