What is the opportunity?

To provide L2 Production Support for the UK provided Milvus Family Custody services and associated business lines across all relevant regions. Ensure production environment availability to meet SLAs, solve incidents and carry out system maintenance activities. To provide Support Leadership across Run The Bank Support and Strategic Project Initiatives. This will include Architectural Design input and Validation, analytical and technical support, and mentoring on projects based on operational, client, regulatory and market requests. To perform research analysis, planning and implementation of Business and IT projects in order to enhance competitive edge or reduce costs, liaising with project teams to provide estimates and to support System and User Acceptance testing globally.

This position is required to work collaboratively within I&TS T&O, to support the achievement of the I&TS IT Strategic Roadmap as well as the Business strategy, including short-term and longer term objectives .

RBC’s expectation is that from mid-September 2025, all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely, depending on working arrangements.

What will you do?

• Provide L2 Production Application Technical Support to our business community.
• Resolve incidents in Production environments in collaboration with service providers and vendors.
• React on production event alerts and engage the Incident Management and Problem Management processes.
• Provide Application Release Management, Maintenance and Post Implementation Validation.
• Prepare and execute Disaster Recovery Exercises in collaboration with the Continuity Manager and Infrastructure Service Providers.
• - Support Business Projects and Enhancements providing technical expertise and planning as required.
• - Collaborate with infrastructure service providers to deliver infrastructure projects and carry out essential maintenance activities.

What do you need to succeed?

Must-have

- IBMi / iSeries Operating System technical skills
- Good Knowledge of IT Processes and Standards : Development Life Cycle, ITIL, Cyber Security Policies and Audit.
- Knowledge of main technologies used within RBC IS.
- Proven Team work and collaboration skills
- Proven problem solving and analytical skills.
- Good understanding of the Custody Business Industry.
- Good interpersonal skills and with internal clients, external providers, business leaders, colleagues and staff.

Nice-to-have

- Milvus G3 application Suite experience
- Technical skills in Linux Redhat / Oracle database
- IBMi / iSeries CL scripting skills
- Documentation skills including architecture cartography
- Experience using AI tooling

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services.

Agency Notice
RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

Job Skills

Application Maintenance, Application Security, Capacity Planning, Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, IBM System I, ITIL Management, IT Incident Management, IT Service Level Management, Job Scheduling Software, Problem Management, Production Environment, Production Support, Service Request Management, Software Change Request Management, Software Release Management, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

100 BISHOPSGATE:LONDONLondonUnited Kingdom35Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-09-222025-10-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.