What is the opportunity?

In this role, you will be responsible for acting in a leadership capacity within the entire Income North America team. This includes reviewing end to end Income processing, treatment, and processing of exception securities and, high risk income events. In this role you will develop processes and procedures to mitigate operational risk, reduce cost and look for opportunities to improve operational efficiency. You will need to lead and direct the team for day-to-day operations while also operating as the first point of escalation for junior staff and act as a delegate for the Team Manager in times of absence

What will you do?

• Provide support to the income team(s) with their daily activities, while ensuring correct allocation of tasks to the appropriate teams for analysis and resolution.

• Support the Entitlements business unit in achieving trend analysis of processing exceptions and reconciliations related investigation.

• Timely resolution of escalations and or the identification of any potential financial or client impacted issues that require further escalation to management.

• Ensuring all queries are responded to within the established time frames

• Thoroughly analyze and investigate all issues to fully understand future and downstream impacts.

• Act as intermediary between the Entitlements business unit and other units on all income related items, including reconciliations issues.

• Pre-balancing all problematic payments, this includes reviewing lending / trading activities.

• Training of staff (new processes, new staff)

What do you need to succeed?

Must haves:

• Knowledge of the Canadian/US Markets

• Attention to detail

• Experience with BaNCS applications

• Ability to prioritize

• Strong interpersonal skills

• Strong problem solving and decision-making skills

Nice-to-have:

• Leadership skills

• Experience with Claims

• Experience with BaNCS application

• Good judgment in evaluating risks

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities.

• Access to a variety of job opportunities across business.

Job Skills

Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements

Additional Job Details

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGAMississaugaCanada37.5Full timeWEALTH MANAGEMENTRegularSalaried2025-10-292025-11-12

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.