What is this opportunity?
As Manager, KYC Compliance, you will act as the national market compliance ‘center of expertise’. You will play an active role in building internal networks by providing National support and advice to the Regional Vice President and their teams on the know your client, (KYC) on-boarding effectiveness within their sales units. You will be accountable for the ongoing execution of KYC operational soundness & risk mitigation strategies, gap management plans, monitoring, and reporting to key stakeholders. Responsibilities will also include the implementation of new national initiatives and activities.
Please note: this position can be located in Toronto, Montreal, Vancouver or Calgary.

What will you do?

• As National Office change management champion, you will consistently promote and encourage employees to uncover innovative ideas to improve the KYC onboarding processes
• Provide expertise and guidance on client onboarding account opening documentation requirements for Off/Onshore legal, Trust and complex structure
• Use all available sources of feedback and data to continually enhance end-to-end service effectiveness
• Monitor and support achievement of Service Partner Agreements by ensuring the accuracy of applications & documentation.
• Coach the team and take ownership of client queries by applying ”client first” principles
• Set and reinforce standards around client communication which include e-mail, phone or in-person interaction with clients
• Provide Coaching and support to all stakeholders in partnership with the RVP/ VP,
• Performs all complex operations and risk compliance functions nationally, ensuring processes & controls are in place, and being followed to protect shareholder interests in the areas such as: KYC reviews, Account Opening, Fraud Prevention, Anti-Money Laundering. Also develop, execute and support action plans from Control Testing Reviews and Internal Audit findings

What do you need to succeed?

Must have:

• Bilingual French and English OR Bilingual Mandarin and English, spoken and written
• A minimum of 5 years industry experience
• Strong operational background and ability to work and communicate with senior leadership across platforms
• Strong expertise with Bank applications, Microsoft Office, i.e. Excel, Word, Outlook
• Strong understanding of operations, compliance and AML policies and procedures
• Anti-Money Laundering (AML or CAM) Certification or currently enrolled

Nice to have:

• Post-secondary education along with related work experience in risk and compliance.
• Ability to grasp issues at the strategic level, network and operate within divers, multi-functional team environment in order to create a more effective outcome

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact

Job Skills

Audits Compliance, Critical Thinking, Data Gathering Analysis, Decision Making, Industry Knowledge, Internal Controls, Interpersonal Relationship Management, Product Services, Risk Management, Strategic Thinking

Additional Job Details

ROYAL BANK PLAZA, 200 BAY ST:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2025-12-172026-01-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.