What is the opportunity?

This is an exciting opportunity to be a part of the Europe, Middle East & Africa (EMEA) Operational Services team. This team supports both RBC Europe Ltd and RBC London Branch Equities and Fixed Income sales support functions.

This role ensures that all daily tasks / controls are completed in line with departmental procedures, whilst also assisting the Associate Director / Director on projects, process improvements or new business initiatives.

RBC’s expectation is that all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely, depending on working arrangements.

What will you do?

• Investigate processing issues and recommend a course of action to the Team Manager, assisting in the execution of proposed changes.

• Monitor Middle Office systems (Salesbook, GBOI) and exceptions.

• Be responsible for booking all allocations of Block trades, including CTM, FIX, voice, ALEX, GTC, ECN.

• Ensure all relevant reports and reconciliations are performed, breaks are notated and cleared, then passed for sign off.

• Monitor shared mailboxes and actioning enquiries.

• Provide best in class client services to both internal and external clients, by ensuring their queries are responded to within agreed timeframes.

• To be a point of contact for the Sales/Trade teams and Settlements.

• Escalate unusual behaviour, as well as any processing issues to the Associate Director or above, in a timely manner following the Operations Escalation Policy.

What do you need to succeed?

Must-have

• Proven experience within Sales Support and Settlements, within an operations environment.

• Strong knowledge of Equity & Fixed Income products and processes.

• Excellent knowledge of external market systems, such as CTM / Alert / Bloomberg.

• Meticulous attention to detail.

• Effective Communicator, both verbal and written.

Nice-to-have

• Experience within a Sales Support or Middle Office role.

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities.

• Opportunities to work with the best in the field.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

Job Skills

Banking Operations, Client Service Excellence, Customer Service, Group Problem Solving, Middle Office, Personal Initiative, Sales Support, Teamwork, Time Management

Additional Job Details

100 BISHOPSGATE:LONDONLondonUnited Kingdom35Full timeCAPITAL MARKETSRegularSalaried2026-02-252026-03-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.