What is the opportunity?

The Chief Administration Office (CAO) supports the Wealth Management Europe (WME) business lines through three core principles. Protect implements and embeds effective first-line controls and processes within the Advice business to ensure good client outcomes from the outset. Sustain acts as the first point of contact between Front Office and Client Facing Teams (CFT), identifying and triaging issues that impact business productivity, efficiency, and performance against KPIs and KRIs. Grow identifies process-related opportunities to increase capacity for Client Facing Teams to pursue new business, including ensuring high-quality data availability, delivering front office change projects, and providing training.

We are seeking a Senior Business Manager to join the CAO Business Engagement team, based in London on a permanent basis. The Business Engagement Team is the first point of contact for the CFT. They partner with leaders across compliance, risk, finance, tax, legal, change, technology and marketing to deliver practical solutions and build strong relationships that enable effective collaboration.

Reporting to the Head of Business Engagement, you will oversee team workflow, maintain workbooks within business engagement, prioritise key work items, and ensure clear accountability and delivery across the pillar.

A significant part of this role involves producing management information and creating presentations for senior forums, including ExCo level. You must be confident using data analysis platforms and MS Office tools to present compelling insights from data.

The role will suit someone with a business management background or comparable experience managing cross-functional responsibilities. We are looking for someone highly organised, able to operate effectively at all organisational levels, and comfortable engaging with senior stakeholders. You will inspire team members, drive positive behaviours, and have the tenacity and confidence required to deputise for the Head of Business Engagement where required.

This is a permanent, full-time role and requires 4 days in the London office.

What will you do?

• Govern Business Engagement team; produce MI and reporting and other forums

• Oversee Business Engagement workbook and lead communication channels with CFTs (Teams, calls, drop-ins) on Business initiatives, Change and Data projects

• Support Business Engagement senior managers by representing CAO in working groups, ensuring system/process changes consider CFT requirements, and producing CFT support materials

• Work with CAO Senior Business Managers to ensure offices have resources to support in embedding changes and promote adoption of processes

• Partner with business to identify and triage productivity issues and work with local offices to improve productivity; embed operational workflows with Regional Business Managers and Office Managers

• Enhance management reporting to determine root causes and create tactical/strategic solutions with client-facing teams and corporate functions

• Provide active support on business projects with constructive challenge and solutions

• Ensure consistent approach across operational and compliance initiatives; align with COO core business areas

• Support Client Facing Partners to achieve KPIs and strategic objectives

• Participate in strategic change initiatives; facilitate adoption of centrally-driven projects with constructive feedback

• Create transparency and visibility on project implementation and central initiatives

• All members of the CAO team to utilise AI to create efficiencies in the organisation and be innovative with solving problems.

What do you need to succeed?

Must-have

• Significant experience within the financial services sector, ideally within a wealth management environment

• Business Management or similar experience

• Exceptional data analysis and presentation skills

• Understanding of end-to-end business processes and impact on relevant areas

• Able to direct and influence senior colleagues to drive effective decision-making and execution.

• Able to prioritise competing demands and creating simple and effective outcomes in complex situations.

• Up to date knowledge of the regulatory environment and the challenges affecting Wealth Management

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities.

• Opportunities to work with the best in the field.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

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Job Skills

Business Appraisals, Business Process Design, Business Process Improvements, Business Process Modeling, Configuration Management (CM), Crisis Management, Effectiveness Measurement, Implementation, Requirements Analysis, Workflow Analysis

Additional Job Details

100 BISHOPSGATE:LONDONLondonUnited Kingdom35Full timeWEALTH MANAGEMENTRegularSalaried2026-05-212026-06-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.