Are you a change agent that is solution-oriented, motivated, and driven? Do you enjoy solving complex problems on a large scale, while also communicating effectively to your organization?
We are looking for a Chief Administrative Officer (CAO) for our US Wealth Management business to oversee all field organization operations, financial advisor support staff, and financial advisor development and recruiting. The CAO will work closely with field leaders to drive the KPI’s of the business, including, but not limited to organic and inorganic advisor growth, profitability margins, and expense management across all markets and branches. You will partner with senior management on implementing strategic initiatives that span across product innovation and adoption, while maintaining compliance with regulatory requirements. You will play a key role in executing the Head of US Wealth Management’s vision, bridging long-term goals with day-to-day operations and enhancing decision-making and organizational performance.

You Will:

• collaborate with GWM US senior leadership in executing the business strategy for the Wealth Management branch US network.
• ensure effective allocation of resources and cost-control measures to support the firm’s overall financial objectives.
• partner with GWM CFO team in preparation and presentation of accurate, timely, and insightful financial reports, including income statements, balance sheets, and cash flow statements for Wealth Management US.
• assist in developing and managing the operational budget for Wealth Management US
• work closely with Field Leaders on Financial Advisor.
• participate in expansion opportunities (acquisitions, corporate alliances, new product offerings, etc.).
• lead employees to encourage maximum performance and promote company culture and vision.

Field Administration:
• oversee and manage all field support staff, including but not limited to Client Service Associates, Divisional Admin Officers, and Field Operations Managers
• partner closely with the Chief Operating Office and Chief Technology Office to automate, centralize & improve field operations (e.g. account opening, money movement, etc.)
• drive adoption of digital initiatives and tools, along with overseeing all branch remediations, training & development of key talent.
• monitor operational risk and compliance and work closely with legal and compliance teams to ensure field operations comply with applicable laws, regulatory requirements, and industry standards.
• responsible for branch processes and personal maintenance (hiring, disciplinary actions, HR escalations, conduct reviews, etc.
• institute various talent development programs for Client Service Associates (i.e., career progression pathways).
• act as a point of escalation for service breaks, operations issues and business continuity, client/product issues, and resolving escalated issues from branches.

Financial Advisor Recruiting & Retention:
• source, engage, and recruit top financial advisors, who align with GWM US’s strategic framework and business initiatives
• partner with field leadership to understand hiring needs and develop targeted recruiting strategies
• build robust advisor pipeline, across all advisor segments and experience levels
• maintain and manage relationships with external recruiters and stay informed about trends in the wealth management industry

Training & Development:
• oversee training & development programming across all experience levels for financial advisors and field staff (e.g. recent graduates, client service associates, experienced advisors)
• partner with the Wealth Advice Center (WAC) to ensure seamless transition and training of financial advisors from the WAC into advisor teams
• work closely with Field Administration to improve career path progression of client service associates and other advisor support staff
• ensure continuous training programs are available to experienced advisors

u>Detailed Salary Information by city(ies):
• New York: the salary range for this role is $300000 to $400000

The expected salary range(s) for this role as of the date of this posting is/are based on factors including, but not limited to, experience, qualifications, education, location and skill level. This role may also be eligible for discretionary incentive compensation. For benefits information, please visit ubs.com/usbenefits.

Job Reference #

309847BR

City

New York

Job Type

Full Time

Your Career Comeback

We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.

Your team

Your team will be comprised of four areas: Field Administration, Advisor Recruiting & Retention, Training & Development, and Teaming & Practice Management. You will report directly to the Head of US Wealth Management and sit on the US Wealth Management Forum.

Your expertise

• ideally 15+ years of experience with a leading financial institution
• management experience as COO, CAO or other substantive leadership role
• series 7, 66 and 9/10
• motivated, self-directed and driven
• comfortable working in partnership and able to delegate effectively
• skilled at creating a positive business culture (you have the human touch)
• organized, structured, confident working autonomously and able to think outside the box
• excellent communication skills
• strong skill set in prioritizing strategizing, meeting deadlines, etc.

About us

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..

We have a presence in all major financial centers in more than 50 countries.

Salary information

US Only: The expected salary range for this role is $300000 to $400000 based on factors including, but not limited to, experience, qualifications, education, location and skill level. Please see «Your role» section for detailed salary information.

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.