Are you passionate about creating journeys that transform how clients and employees experience banking? Do you excel at leading cross-functional collaboration to embed journey thinking into how organizations deliver experiences? We are looking for somebody to lead journey management and play a key role in delivering a large-scale transformation program across UBS Bank USA.
We are looking for somebody who will:
• define and deliver end-to-end client and employee journeys that create consistent, compliant, and personalized experiences across digital and assisted channels
• lead working sessions with cross-functional stakeholders to assess current-state journeys, identify gaps, and co-create future state experiences aligned to client and employee needs
• leverage feedback, analytics, and research to uncover client and employee pain points, moments that matter, and inform continuous experience improvement
• collaborate with product, business, and regulatory stakeholders to ensure client and employee centric journeys are implemented successfully
• establish a scalable journey framework that empowers product and channel teams to manage and maintain their own journeys while ensuring alignment to firmwide standards
• serve as a strategic partner to key programs and initiatives, embedding journey-based thinking into ongoing enhancements and transformation efforts

Detailed salary information:
• New Jersey: the salary range for this role is $110000 to $157000.
The expected salary range(s) for this role as of the date of this posting is/are based on factors including, but not limited to, experience, qualifications, education, location and skill level. This role may also be eligible for discretionary incentive compensation. For benefits information, please visit ubs.com/usbenefits.

Job Reference #

320714BR

City

Weehawken

Job Type

Full Time

Your Career Comeback

We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.

Your team

To better serve Financial Advisors and clients in North America, UBS aims to modernize the Banking capabilities of UBS Bank USA, and deliver a more holistic, full-service banking offering to our clients. UBS will build on its already high-performing Bank and strong net promoter scores to further align to the UBS client promise –personalized, relevant, on-time, and seamless services.

You’ll be joining the Experience team within UBS Bank USA in Weehawken, NJ. This team plays a critical role in enabling banking transformation at scale – providing the tools and framework needed to embed journey thinking into how we design, deliver, and maintain experiences across BUSA.

Your expertise

• bachelor’s degree
• ideally 8+ years' experience in Wealth Management or Financial Services organization preferred
• Deep understanding of retail banking products, client servicing models, and regulatory considerations
• strong analytical skills with the ability to synthesize feedback, identify trends, and draw meaningful insights
• excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
• working knowledge of journey mapping tools and methodologies
• proven ability to understand of business objectives, client needs, and data required to deliver on an optimized client experience
• familiarity with Agile ways of working and experience operating within product-aligned teams
• ability to prioritize and execute in a fast-paced, high visibility environments while maintaining attention to details and alignment to strategic goals

About us

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

We have a presence in all major financial centers in more than 50 countries.

Salary information

US Only: The expected salary range for this role is $110000 to $157000 based on factors including, but not limited to, experience, qualifications, education, location and skill level. Please see «Your role» section for detailed salary information.

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.

We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.